Retail Customer Experience: Canadian grocer partners with Profitect to enhance reporting, boost customer satisfaction

Retail Customer Experience: Canadian grocer partners with Profitect to enhance reporting, boost customer satisfaction

Canadian grocery retailer Sobeys is partnering with prescriptive analytics provider Profitect to boost customer satisfaction and reduce shrink.

Sobeys will replace its legacy exception-based reporting technology with Profitect’s sales and EBR solution to analyze sales data as well as detect fraud, reduce shrink and gain greater labor efficiencies. It also hopes to enhance training opportunities as well as get greater insight on loyalty behavior, according to a press release…[Read More]

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